Backups and support | Efaeto guide

Where to check status

In the app, open administration, “System” to see the version, installation status and connected devices. Windows installations made with the installer also have Efaeto Control Center.
If the licence has expired or needs renewal, contact support before the next shift. Temporary tolerance for internet outages is not a subscription extension.

During setup, agree where backups are stored, how often they run and who checks success. A file on the same drive does not protect against loss or failure of the computer.
On an installation with the service enabled, use the backup action in Control Center and check its result. An acknowledgement that the request started does not prove it completed.
Arrange restores or moves to another computer with support. Test restores on a separate installation to verify the backup without affecting current orders.

Schedule updates while the venue session is closed and a recent backup is available. Installations with Control Center can check for available updates.
After updating, open the app and check the main devices before the next shift. Avoid repeated restarts while orders are outstanding.

In administration, “System”, choose the support reporting action. Describe what you were trying to do, what appeared, roughly when it happened and on which device.
Do not include passwords, card details or customer personal information. Wait for confirmation that the report was saved. A saved report waits for delivery if internet access is unavailable.
If the app will not open or you need direct contact, call +30 697 030 5072 or email support@efaeto.com. For device connection issues, first check the connection guide.

Tell us which step you are on and what you see on screen.

Guide last reviewed: 24 September 2026. Available options depend on the version, user role and enabled features.