Connect phones and tablets

Connect at the venue

Connect the phone or tablet to the staff WiFi, on the same local network as the main computer. Mobile data alone cannot reach the local app.
On the computer, open “Connect Mobile Device”. Scan the QR code with the device camera and open the displayed address. You can also type the same address into the browser.
Sign in using the account provided by the owner. Your role determines the screen and available actions. Bookmark the address.

Check whether the app opens on the main computer. If it does not, check its status in Efaeto Control Center or contact support.
Check that the device is on the correct WiFi. A guest network may block access to the computer. The QR must contain the computer’s address on the venue network.
If the router or computer address changed, scan the QR again. If it still fails, ask for the network and app access rule to be checked. Do not turn off the entire firewall.

If only internet access is lost, local devices still communicate through the router. Services that need the internet remain unavailable during the outage.
If WiFi access to the computer is lost, new cashier and waiter orders can remain queued on the device. They have not reached the kitchen until connection returns and they are accepted.
Keep the app open and wait for confirmation. Do not enter the same order again on another device. If it is rejected, for example because an item sold out, inform the customer and correct the order.

The staff connection QR opens the Efaeto sign-in page. It is not a public menu for your customers.
The separate guest ordering feature is in testing, off by default and requires local access. Staff review submitted suggestions. A public online QR menu accessible outside the venue WiFi is not available yet.

Tell us which step you are on and what you see on screen.

Guide last reviewed: 24 September 2026. Available options depend on the version, user role and enabled features.